On October 19, 2022, the following message was sent via DukeHub Message Center to students eligible to receive supplemental food points:
Important Information: We’re Increasing Your Food Point Balance
We’ve heard your concerns regarding the effects of inflation on dining costs, and we’re supplementing your Duke Food Points.
Undergraduates who receive Duke grant aid through the Karsh Office of Undergraduate Financial Support will receive an additional 300 Duke Food Points for the fall semester. An additional 300 Duke Food Points will be added at the beginning of the spring semester, for a total of 600 additional Duke Food Points distributed over the 2022-2023 academic year.
There are no additional costs and you do not need to take any action; these points will be added to your balance automatically.
For more information, please see the FAQ below our signatures. You can also contact the Karsh Office at email@example.com.
Gary Bennett, Vice Provost of Undergraduate Education
Jennifer Francis, Executive Vice Provost
Mary Pat McMahon, Vice President/Vice Provost of Student Affairs
What do I need to do to access the points?
Nothing. Eligible students, which includes all students who receive Duke Grant Aid through the Karsh Office of Financial Aid, will see 300 Food Points automatically added to their balance. An additional 300 points will be added automatically in the spring semester.
What if I live off campus? Can the food points be converted to cash?
A cash reimbursement is not available. Students who live off campus will still receive the additional Food Points, which will be added to their balance automatically. Students without a meal plan who have received the points should let cashiers know they would like to use “conference food points” when purchasing meals or choose “food conference” when using the mobile app.
I don’t see new points on my balance yet. What should I do?
Be patient. It might take a few days for the points to show up. If you still haven’t seen a credit by October 24, 2022, contact the Karsh Office of Financial Aid.
If I don’t use all my points this semester, will my unused food points roll over from the fall to the spring? Will that impact my eligibility for the additional food points in the spring?
Any unused food points will roll over from the fall to the spring semester, and rollover points will not impact the receipt of your spring points. You will still get the additional 300 Food Points in the spring regardless of how many you use in the fall.
What if I’m still having trouble covering my food expenses, or if I run out of food points after this increase?
What if I have additional questions?
Contact the Karsh Office of Undergraduate Financial Support at firstname.lastname@example.org.